Following the mission of reducing the transportation expense, shortening the time of document processing, and promoting the overall welfare of aspiring and returning Overseas Filipino Workers (OFWs) and migrant Filipinos, an all-in-one service center was launched by the Department of Labor and Employment (DOLE) called the One-stop Service Center for OFWs or OSSCO.
Initially launched last August 15th, 2016, DOLE joined hands with several government agencies and regional offices to shorten the processing time of documents needed by OFWs.
What is One Stop Service Center for OFWs?
Looking back, our Kababayans who are planning to work or return abroad have to hop from one agency to another just to accomplish and acquire the papers needed for their travel. As OSSCO is a centralized government agent forged to consolidate government frontline services, it effectively eliminates the need for returning or aspiring OFWs to travel different places in order to process documents they need abroad.
Now, with OSSCO, they can finish the acquisition of such fine print all in one single place.
The creation of OSSCO is also in line with the Republic Act No. 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018, aiming to streamline the current systems and procedures of various government services.
What are the services offered by OSSCO?
Operating Mondays to Fridays, 8am to 5pm, here are the services OFWs and migrant workers can avail at OSCCO:
Department of Foreign Affairs
- Passport services and
- Passport validity extension for Balik-manggaggawa or vacationing workers
Philippine Overseas Employment Administration
- Documentation of workers (land-based and sea-based)
- Documentation of workers on leave (balik-manggagawa)
- Registration of land-based workers-applicants
- Verification and/or certification of OFW records
- Provision of Legal Assistance; response to queries
Overseas Welfare Workers Administration (OWWA)
- Processing of OWWA membership
- Renewal of OWWA membership
Technical Education Skills Development Authority (TESDA)
- Assistance for competency assessment
- Verification of Certificates and Special Order
- Assistance for replacement of national certificates (NC) and certificates of competency (COC)
- Training assistance and scholarship program
Home Development Mutual Fund
- Processing of PAG-IBIG membership
Philippine Health Insurance Corporation (PhilHealth)
- Payment contributions
- Member registration and updating
Philippine Statistics Authority
Processing and copy issuance of the following documents:
- Certificate of Live birth
- Marriage certificate
- Certificate of Death
- Certificate of no marriage (CENOMAR)
Social Security System
- Registration and membership data amendment
- Acceptance of loans and application for benefit claims
- Verification and status of loans
- UMID capturing and releasing
- Query response
Professional Regulation Commission (PRC)
- Issuance of professional license
Maritime Industry Authority (MARINA)
- Issuance and/or revalidation of seaman’s book
Bureau of Immigration
- Departure clearance information
National Bureau of Investigation (NBI)
- Issuance of NBI clearance
Commission on Higher Education
- Verification and authentication of school credentials
Tourism infrastructure and enterprise zone authority
- Payment of travel tax
- Processing of travel tax exemption and reduced travel tax
- Other questions and queries
Philippine National Police
Bureau of Internal Revenue
Department of Labor and Employment
List of Regional Branches
Since their launch in 2016, OSSCO branches have expanded nationwide and can be found in various satellite and regional offices. Here’s an update list of the directory as of writing:
- PRC-PICC (Philippine International Convention Center)- Vicente Sotto St., Pasay, Metro Manila
- Robinsons Place Manila- Pedro Gil cor. M. Adriatico St., Ermita, Manila, 1000 Metro Manila
- Robinsons Galleria- Ortigas Ave., Ortigas Center, Quezon City, Metro Manila
- Robinsons Place Bacolod- Lacson St., Bacolod, 6100 Negros Occidental
- Robinsons Place Butuan- J.C. Aquino Avenue, Butuan City, 8600 Agusan Del Norte
- Robinsons Galleria Cebu- Gen. Maxilom Avenue Extension, Sergio Osmena Jr. Blvd., Cebu City 6000 Cebu
- Robinsons Place Dasmarinas- Emilio Aguinaldo Highway corner Governor’s Drive, Sitio Pala-pala, Dasmarinas, Cavite
- Robinsons Place Dumaguete- Business Park, Calindagan, Dumaguete City
- Robinsons Place Gensan- Jose Catolico Sr. Ave., General Santos City, 9500 South Cotabato
- Robinsons Place Iligan- Macapagal Ave., Iligan City, Lanao Del Norte
- Robinsons Place Ilocos- Houston Heights, San Nicolas, Ilocos Norte
- Robinsons Place Iloilo- Mabini St., Iloilo City Proper, Iloilo City, Iloilo
- Robinsons Place Las Pinas- Alabang-Zapote Road, Las Pinas, Metro Manila
- Robinsons Place Naga- Roxas Avenue corner Almeda Highway, Brgy. Triangulo, Naga, Camarines Sur
- Robinsons Place Novaliches- Quirino Highway, Novaliches, Quezon City, 63011 Metro Manila
- Robinson Place Ormoc City- Brgy. Cogon, Ormoc City, Leyte
- Robinsons Place Palawan- National Highway Barangay, Puerto Princesa, Palawan
- Robinsons Place Santiago- Pan-Philippine Highway, Santiago, Isabela
- Robinsons Place Sta. Rosa- Manila S Road, Sta. Rosa, Laguna
- Robinsons Starmills- Brgy. San Jose, City of San Fernando, Pampanga
- Robinsons Place Tagum- National Highway, Tagum City, Davao
- GT Town Center- Lopez Avenue Road, Ungka 2, Pavia, Iloilo
- Kidapawan Service Center- Kidapawan City, Cotabato
- Koronadal Service Center- New City Hall, General Paulino Santos Drive, Korondal City, South Cotabato
- Zamboanga Satellite Office- OWWA Regional Office 9, Gov. Lim Avenue, Zamboanga 7000
- Clark, Pampanga- Jose Abad Santos Ave., Clark Freeport, Angeles 2023 Pampanga
- Davao- Gaisano Mall of Davao, 5th Poblacion District, Davao City, Davao del Sur
- Palayan- G/F, Government Bldg., Palayan City Business Hub, Palayan City, Nueva Ecija
- OSSCO POEA- Blas F. Ople Building, Ortigas Avenue cor. EDSA, Mandaluyong City, Metro Manila
- Baguio- Baguio Convention Center, Baguio City
- Laguna- OWWA Regional Office 4A, Calamba City, Laguna
- Cebu- SM City, Cebu, Cebu City
- Tacloban- DOLE Regional Office 8, Tacloban City
- Cagayan de Oro- OWWA Regional Office 10, Cagayan de Oro, City
The One Stop Service Center for OFWs is just one of the government’s numerous initiatives to promote the welfare of our OFWs and migrant Filipinos. The amount of time OFWs spend in processing such fine print can now be used to spend more time and bond with their families before flying back abroad. They don’t have to spend the whole day just to accomplish one or two documents only to go back tomorrow for another fine print.
Not to mention amount of savings they can get when it comes to travel expenses. As this is an all-in-one service center, OFWs can possibly finish processing their necessary documents in one take; inside the cool temperature of air-conditioned buildings. Imagine the comfort of not walking under the scorching heat of the sun just to acquire a piece of paper or two.
Every aspiring or returning OFW can now safely and easily process their necessary travel documents in just a breeze through ORCC!
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