Following the mission of reducing the transportation expense, shortening the time of document processing, and promoting the overall welfare of aspiring and returning Overseas Filipino Workers (OFWs) and migrant Filipinos, an all-in-one service center was launched by the Department of Labor and Employment (DOLE) called the One-stop Service Center for OFWs or ORCC.
Initially launched last August 15th, 2016, DOLE joined hands with several government agencies and regional offices to shorten the processing time of documents needed by OFWs.
Looking back, our Kababayans who are planning to work or return abroad have to hop from one agency to another just to accomplish and acquire the papers needed for their travel. As OSSCO is a centralized government agent forged to consolidate government frontline services, it effectively eliminates the need for returning or aspiring OFWs to travel different places in order to process documents they need abroad.
Now, with OSSCO, they can finish the acquisition of such fine print all in one single place.
The creation of OSSCO is also in line with the Republic Act No. 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018, aiming to streamline the current systems and procedures of various government services.
Operating Mondays to Fridays, 8am to 5pm, here are the services OFWs and migrant workers can avail at OSCCO:
Passport services and
Passport validity extension for Balik-manggaggawa or vacationing workers
Documentation of workers (land-based and sea-based)
Documentation of workers on leave (balik-manggagawa)
Registration of land-based workers-applicants
Verification and/or certification of OFW records
Provision of Legal Assistance; response to queries
Processing of OWWA membership
Renewal of OWWA membership
Assistance for competency assessment
Verification of Certificates and Special Order
Assistance for replacement of national certificates (NC) and certificates of competency (COC)
Training assistance and scholarship program
Processing of PAG-IBIG membership
Payment contributions
Member registration and updating
Processing and copy issuance of the following documents:
Certificate of Live birth
Marriage certificate
Certificate of Death
Certificate of no marriage (CENOMAR)
Registration and membership data amendment
Acceptance of loans and application for benefit claims
Verification and status of loans
UMID capturing and releasing
Query response
Issuance of professional license
Issuance and/or revalidation of seaman's book
Departure clearance information
Issuance of NBI clearance
Verification and authentication of school credentials
Payment of travel tax
Processing of travel tax exemption and reduced travel tax
Other questions and queries
Since their launch in 2016, OSSCO branches have expanded nationwide and can be found in various satellite and regional offices. Here's an update list of the directory as of writing:
PRC-PICC (Philippine International Convention Center)- Vicente Sotto St., Pasay, Metro Manila
Robinsons Place Manila- Pedro Gil cor. M. Adriatico St., Ermita, Manila, 1000 Metro Manila
Robinsons Galleria- Ortigas Ave., Ortigas Center, Quezon City, Metro Manila
Robinsons Place Bacolod- Lacson St., Bacolod, 6100 Negros Occidental
Robinsons Place Butuan- J.C. Aquino Avenue, Butuan City, 8600 Agusan Del Norte
Robinsons Galleria Cebu- Gen. Maxilom Avenue Extension, Sergio Osmena Jr. Blvd., Cebu City 6000 Cebu
Robinsons Place Dasmarinas- Emilio Aguinaldo Highway corner Governor's Drive, Sitio Pala-pala, Dasmarinas, Cavite
Robinsons Place Dumaguete- Business Park, Calindagan, Dumaguete City
Robinsons Place Gensan- Jose Catolico Sr. Ave., General Santos City, 9500 South Cotabato
Robinsons Place Iligan- Macapagal Ave., Iligan City, Lanao Del Norte
Robinsons Place Ilocos- Houston Heights, San Nicolas, Ilocos Norte
Robinsons Place Iloilo- Mabini St., Iloilo City Proper, Iloilo City, Iloilo
Robinsons Place Las Pinas- Alabang-Zapote Road, Las Pinas, Metro Manila
Robinsons Place Naga- Roxas Avenue corner Almeda Highway, Brgy. Triangulo, Naga, Camarines Sur
Robinsons Place Novaliches- Quirino Highway, Novaliches, Quezon City, 63011 Metro Manila
Robinson Place Ormoc City- Brgy. Cogon, Ormoc City, Leyte
Robinsons Place Palawan- National Highway Barangay, Puerto Princesa, Palawan
Robinsons Place Santiago- Pan-Philippine Highway, Santiago, Isabela
Robinsons Place Sta. Rosa- Manila S Road, Sta. Rosa, Laguna
Robinsons Starmills- Brgy. San Jose, City of San Fernando, Pampanga
Robinsons Place Tagum- National Highway, Tagum City, Davao
GT Town Center- Lopez Avenue Road, Ungka 2, Pavia, Iloilo
Kidapawan Service Center- Kidapawan City, Cotabato
Koronadal Service Center- New City Hall, General Paulino Santos Drive, Korondal City, South Cotabato
Zamboanga Satellite Office- OWWA Regional Office 9, Gov. Lim Avenue, Zamboanga 7000
Clark, Pampanga- Jose Abad Santos Ave., Clark Freeport, Angeles 2023 Pampanga
Davao- Gaisano Mall of Davao, 5th Poblacion District, Davao City, Davao del Sur
Palayan- G/F, Government Bldg., Palayan City Business Hub, Palayan City, Nueva Ecija
OSSCO POEA- Blas F. Ople Building, Ortigas Avenue cor. EDSA, Mandaluyong City, Metro Manila
Baguio- Baguio Convention Center, Baguio City
Laguna- OWWA Regional Office 4A, Calamba City, Laguna
Cebu- SM City, Cebu, Cebu City
Tacloban- DOLE Regional Office 8, Tacloban City
Cagayan de Oro- OWWA Regional Office 10, Cagayan de Oro, City
The One Stop Service Center for OFWs is just one of the government's numerous initiatives to promote the welfare of our OFWs and migrant Filipinos. The amount of time OFWs spend in processing such fine print can now be used to spend more time and bond with their families before flying back abroad. They don't have to spend the whole day just to accomplish one or two documents only to go back tomorrow for another fine print.
Not to mention amount of savings they can get when it comes to travel expenses. As this is an all-in-one service center, OFWs can possibly finish processing their necessary documents in one take; inside the cool temperature of air-conditioned buildings. Imagine the comfort of not walking under the scorching heat of the sun just to acquire a piece of paper or two.
Every aspiring or returning OFW can now safely and easily process their necessary travel documents in just a breeze through ORCC!
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